Easily design and edit your automated Playbooks using Abbot's online editor. We've included all the tools you'll need to give your customers an excellent service experience.
Here's an example Playbook to notify your team when a new trial has started:
We built Abbot to help teams work with their customers in Slack
Abbot is a powerful tool for customer success automation. Abbot monitors your shared channels to make sure customers get timely responses, and it keeps track of your team's responsiveness. Because Abbot is integrated with GPT-4 it can automatically summarize your customer conversations, suggest next steps, and even trigger Playbooks based on the topics it detects.
Since Abbot monitors your customer channels, it can provide insights about your team’s responsiveness, common discussion topics, and activity levels across all your rooms.
Abbot is integrated with GPT4, and can take actions based on the contents of your customer conversations.
Stay on top of what your customers are talking about with automatic summarization and suggested next steps. Abbot also automatically tags your conversations so you can easily find relevant conversations.
Understand what your customers are talking about at a glance. Abbot reports on your team's responsiveness so you'll always know that your customers are getting the help they need.