Your Playbooks, Automated

Spend more time with your customers and less on manual tasks

Abbot can automate many common Customer Success tasks like checking in with customers, managing trials, collecting NPS and CSAT scores, and more.

Add to Slack
14 days free. No credit card required.

Point, Click, Automate

Easily design and edit your automated Playbooks using Abbot's online editor. We've included all the tools you'll need to give your customers an excellent service experience.

Here's an example Playbook to notify your team when a new trial has started:

New customer activity scheduling

Part of a powerful automation platform

We built Abbot to help teams work with their customers in Slack

Abbot is a powerful tool for customer success automation. Abbot monitors your shared channels to make sure customers get timely responses, and it keeps track of your team's responsiveness. Because Abbot is integrated with GPT-4 it can automatically summarize your customer conversations, suggest next steps, and even trigger Playbooks based on the topics it detects.

Get insights on your customer conversations

Since Abbot monitors your customer channels, it can provide insights about your team’s responsiveness, common discussion topics, and activity levels across all your rooms.

AI built in

Abbot is integrated with GPT4, and can take actions based on the contents of your customer conversations.

A screenshot of the Abbot website demonstrating conversation summaries and next steps

Summarizations and Suggested Next Steps

Stay on top of what your customers are talking about with automatic summarization and suggested next steps. Abbot also automatically tags your conversations so you can easily find relevant conversations.

A screenshot of Abbot showing charts of Conversation volume over time and by room

Insights at your fingertips

Understand what your customers are talking about at a glance. Abbot reports on your team's responsiveness so you'll always know that your customers are getting the help they need.



Only $49/month per agent
Advanced conversation management for your workspace
Conversation monitoring and automated escalations
Zendesk and Hubspot integrations
Send updates to multiple channels at once
Customize bot appearance and name
Activity dashboards and insights
Script in C#, Python, and JS
Unlimited requesters


Custom tailored for your company
Everything in Team plus more
Priority support
Early access program
Dedicated account management
Custom terms
Additional integrations