Abbot - Automation for customer-facing teams in Slack | Product Hunt

Help your customers in Slack.

Abbot gives your team the tools to manage and scale conversations in Slack Connect channels.

Make sure your customers are heard.

Smart Priority Queue

Abbot's Smart Priority Queue makes sure you don't miss important Slack requests by organizing customer conversations in order of priority.

First Responders

Designate a channel’s first responders to ensure the right team members respond to customer conversations in Slack.

Response Time Settings

Configure a response time target and deadline for each channel to meet your customer service commitments.

Automate customer updates.

Announcements

Notify your customers of new feature ships, upcoming out-of-office plans, and other updates in multiple Slack channels at the same time.

An animated image showing Abbot posting an Announcement to multiple customer channels.

Customize to your unique accounts.

Conversation Flows

Design your own conversation flows for your customers to self-serve when they're looking for help with a format that works best for your team.

Room-based Rules & Events
Coming soon

Create rules to trigger escalations and other actions simply. Abbot integrates with common escalation tools like PagerDuty, so it can plug into your existing workflows.

Review activity across channels.

Insights

Abbot measures your team's performance and bandwidth across customer channels to identify when an account needs help.

An image showing Abbot using the text from a conversation in Slack to create a ticket in Zendesk.

Create and sync tickets

Ticketing integration

Intuitively route conversations that need support to Zendesk and Hubspot Ticketing so they can be viewed and managed as tickets.

The best plan for your customers.

Give your customers the service they expect for only $49 per month, per agent.
The Plan

Only $49/month/agent.

Advanced conversation management for your workspace.

Start free 30-day trial
Conversation monitoring and automated escalations
Ticketing integrations
Announcements
Customize bot appearance and name
Reporting
Script in C#, Python, and JS
Site-licensing with enhanced support available.
Contact us at sales@ab.bot for more information.

Interested learning more?
Let's find a time.

Schedule a time with our team to see Abbot in action, ask us questions, and learn how to get started.