Abbot gives your team the tools to manage and scale conversations in Slack Connect channels.
Abbot's Smart Priority Queue makes sure you don't miss important Slack requests by organizing customer conversations in order of priority.
Designate a channel’s first responders to ensure the right team members respond to customer conversations in Slack.
Configure a response time target and deadline for each channel to meet your customer service commitments.
Notify your customers of new feature ships, upcoming out-of-office plans, and other updates in multiple Slack channels at the same time.
Design your own conversation flows for your customers to self-serve when they're looking for help with a format that works best for your team.
Create rules to trigger escalations and other actions simply. Abbot integrates with common escalation tools like PagerDuty, so it can plug into your existing workflows.
Abbot measures your team's performance and bandwidth across customer channels to identify when an account needs help.
Intuitively route conversations that need support to Zendesk and Hubspot Ticketing so they can be viewed and managed as tickets.
Advanced conversation management for your workspace.