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(re)Introducing Abbot - a Copilot for Customer-Facing Teams
Abbot just got a new set of super powers. With features like automatic thread summarization, suggested next steps, automated topic tagging, and the ability to run code (called Skills) when specific topics are tagged on a conversation; Abbot can help your team focus on providing excellent customer service while letting us do the boring parts.
Automated Escalations with Abbot
Everyone loses track of things sometimes, even with help. Now you can define Escalation Responders as a last line of defense.
Deprecating Discord Support
We will be deprecating Discord support on October 14, 2022
How to use shared Slack channels with customers
Our team has created this guide to help you get started and stay organized in shared channels with customers.
Track conversations with Abbot
Abbot now works alongside customer teams in Slack to manage shared channels and ensure conversations flow smoothly.
Manage Slack channels with Abbot
Abbot skill authors now have access to the Rooms API (via bot.rooms) to manage channels in Slack.
Introducing Signals
Signals are a new feature of Abbot that enable you to compose skills together to create interesting automated workflows.
Introducing Patterns
Patterns allow you to configure listeners in Abbot that pay attention to specific words and phrases.
Tweet from Chat
All your tweeting needs can be handled by Abbot's tweet skill.