Abbot just got a new set of super powers. With features like automatic thread summarization, suggested next steps, automated topic tagging, and the ability to run code (called Skills) when specific topics are tagged on a conversation; Abbot can help your team focus on providing excellent customer service while letting us do the boring parts.

Everyone loses track of things sometimes, even with help. Now you can define Escalation Responders as a last line of defense.

We will be deprecating Discord support on October 14, 2024

Our team has created this guide to help you get started and stay organized in shared channels with customers.

Abbot now works alongside customer teams in Slack to manage shared channels and ensure conversations flow smoothly.

Abbot skill authors now have access to the Rooms API (via bot.rooms) to manage channels in Slack.

Signals are a new feature of Abbot that enable you to compose skills together to create interesting automated workflows.

Patterns allow you to configure listeners in Abbot that pay attention to specific words and phrases.

All your tweeting needs can be handled by Abbot's tweet skill.