Considering alternatives to Halp in Slack?

Abbot helps customer-facing teams manage and monitor conversations in Slack Connect channels.

Send announcements to channels, track response metrics for your team, and even open tickets in external systems like Zendesk and Hubspot Ticketing.

Add to Slack
30 days free. No credit card required.
Abbot - Automation for customer-facing teams in Slack | Product Hunt
Example of a conversation reminder and resolution on Slack with Abbot

Help your customers on Slack

Abbot is a Slack app that gives your team the tools to manage and scale conversations in Slack Connect channels.

A screenshot example of opening a Zendesk ticket

Open tickets directly from Slack

Designate a channel’s first responders and response time requirements to ensure the right team members respond to customer conversations on Slack, and at the right time.

A screenshot of Abbot posting the same message to multiple channels on Slack

Sync conversations between platforms

Abbot syncs messages between Slack and Zendesk or Hubspot Ticketing so that your team can work in their preferred tools.

A screenshot showing a list of first responders, and a notification from Abbot asking first responders to look into a conversation hitting its deadline.

Make sure your customers are heard

Designate a channel’s first responders and response time requirements to ensure the right team members respond to customer conversations in Slack, and at the right time.

A screenshot of Abbot posting the same message to multiple channels on Slack

Send updates to multiple customers at once

With Announcements, you can notify your customers of new feature ships, upcoming out-of-office plans, and other updates in multiple Slack channels at the same time.

How do the two compare?

Abbot
Halp
Open tickets in Zendesk
Open tickets in Hubspot Ticketing
Reminders about open conversations
Response metrics for customer success teams
Scriptable
Response prioritization
Announcements
White labeling
Only in enterprise plan

Pricing

Team

Only $49/month per agent
Advanced conversation management for your workspace
Conversation monitoring and automated escalations
Zendesk and Hubspot integrations
Send updates to multiple channels at once
Customize bot appearance and name
Activity dashboards and insights
Script in C#, Python, and JS
Unlimited requesters

Enterprise

Custom tailored for your company
Everything in Team plus more
Priority support
Early access program
Dedicated account management
Custom terms
Additional integrations

Let’s get started

It only takes a few clicks to set up Abbot.

1. Connect Abbot to your workspace
You’ll be able to add Abbot to get started
+
2. Invite Abbot to a shared channel
Abbot keeps track of conversations only in shared channels
3. Enable conversation tracking
Turn conversation tracking on and we’ll get to work!