Fast-moving teams use Slack for customer support

With automated insights, reminders, integrations, and more, Abbot makes using Slack for customer service easy.

Add to Slack
30 days free. No credit card required.
Abbot - Automation for customer-facing teams in Slack | Product Hunt
Example of a conversation reminder and resolution on Slack with Abbot

Help your customers on Slack

Abbot is a Slack app that gives your team the tools to manage and scale conversations in Slack Connect channels.

A flowchart showing an opened conversation in Slack, with Abbot marking the conversation as "about to expire," and a customer support user resolving the problem in a timely manner

Make sure your customers are heard

Designate a channel’s first responders and response time requirements to ensure the right team members respond to customer conversations on Slack, and at the right time.

Screenshot demonstrating the announcement feature

Send updates to multiple customers at once

With Announcements, you can notify your customers of new feature ships, upcoming out-of-office plans, and other updates in multiple Slack channels at the same time.

A screenshot demonstrating Abbot syncing tickets between Slack and Zendesk

Integrates with Zendesk and Hubspot Ticketing

Intuitively route conversations that need support to Zendesk or Hubspot Ticketing so they can be viewed and managed as tickets.

And more

Review activity across channels with Insights

Abbot measures your team's performance and bandwidth across customer channels to identify when an account needs help.

Priority Queue

Abbot's Smart Priority Queue makes sure you don't miss important Slack requests by organizing customer conversations in order of priority.

Customizable

Change Abbot’s name and avatar to make Abbot your own.

Extendable with scripts

Run your own custom scripts written in C#, JavaScript, or Python.

Pricing

Team

Only $49/month per agent
Advanced conversation management for your workspace
Conversation monitoring and automated escalations
Zendesk and Hubspot integrations
Send updates to multiple channels at once
Customize bot appearance and name
Activity dashboards and insights
Script in C#, Python, and JS
Unlimited requesters

Enterprise

Custom tailored for your company
Everything in Team plus more
Priority support
Early access program
Dedicated account management
Custom terms
Additional integrations

Let’s get started

It only takes a few clicks to set up Abbot.

1. Connect Abbot to your workspace
You’ll be able to add Abbot to get started
+
2. Invite Abbot to a shared channel
Abbot keeps track of conversations only in shared channels
3. Enable conversation tracking
Turn conversation tracking on and we’ll get to work!