March 29, 2023 Abbot gains AI super-powers! We shipped an update that turns Abbot into your customer success co-pilot. Now Abbot can monitor your customer channels to automatically generate summaries, tag topics, and even run skills based on what it sees. Read more on our blog!
December 22, 2022 The Announcements Announcement We got a lot of feedback that it was painful to choose every. single. customer. channel. when selecting channels to send Announcements, so now you can simply check "Send to all customer channels" when sending an Announcement. If you were our customer, you would have found out about this when we sent you an Announcement. No need to cry, there's always next time! 💖💖💖
Earlier Wow, we shipped a bunch of stuff before this, but that was on the old release notes page... Sorry about that!