Slack support ticketing

Open tickets for customers in Zendesk, right from Slack. Abbot’s Zendesk integration with Slack lets you open tickets with the click of a button.

Add to Slack
30 days free. No credit card required.
Abbot - Automation for customer-facing teams in Slack | Product Hunt
Example of a conversation reminder and resolution on Slack with Abbot

Help your customers on Slack

Abbot is a Slack app that gives your team the tools to manage and scale conversations in Slack Connect channels.

A screenshot example of opening a Zendesk ticket

Open tickets directly from Slack

Designate a channel’s first responders and response time requirements to ensure the right team members respond to customer conversations on Slack, and at the right time.

A screenshot of Abbot posting the same message to multiple channels on Slack

Sync conversations between platforms

Abbot syncs messages between Slack and Zendesk so that your team can work in their preferred tools.

And more

Review activity across channels with Insights

Abbot measures your team's performance and bandwidth across customer channels to identify when an account needs help.

Priority Queue

Abbot's Smart Priority Queue makes sure you don't miss important Slack requests by organizing customer conversations in order of priority.

Customizable

Change Abbot’s name and avatar to make Abbot your own.

Extendable with scripts

Run your own custom scripts written in C#, JavaScript, or Python.

Pricing

Team

Only $49/month per agent
Advanced conversation management for your workspace
Conversation monitoring and automated escalations
Zendesk and Hubspot integrations
Send updates to multiple channels at once
Customize bot appearance and name
Activity dashboards and insights
Script in C#, Python, and JS
Unlimited requesters

Enterprise

Custom tailored for your company
Everything in Team plus more
Priority support
Early access program
Dedicated account management
Custom terms
Additional integrations

Let’s get started

It only takes a few clicks to set up Abbot.

1. Connect Abbot to your workspace
You’ll be able to add Abbot to get started
+
2. Invite Abbot to a shared channel
Abbot keeps track of conversations only in shared channels
3. Enable conversation tracking
Turn conversation tracking on and we’ll get to work!