Abbot is a Slack app that gives your team the tools to manage and scale conversations in Slack Connect channels.
Designate a channel’s first responders and response time requirements to ensure the right team members respond to customer conversations on Slack, and at the right time.
Abbot syncs messages between Slack and Zendesk so that your team can work in their preferred tools.
Abbot measures your team's performance and bandwidth across customer channels to identify when an account needs help.
Abbot's Smart Priority Queue makes sure you don't miss important Slack requests by organizing customer conversations in order of priority.
Change Abbot’s name and avatar to make Abbot your own.
It only takes a few clicks to set up Abbot.