Abbot is a Slack app that helps you respond faster, keep track of requests, and support more customers with less effort.
Abbot helps keep your team on track so that you can serve more customers with less work.
Designate a channel’s first responders and response time requirements to ensure the right team members respond to customer conversations on Slack, and at the right time.
With Announcements, you can notify your customers of new feature ships, upcoming out-of-office plans, and other updates in multiple Slack channels at the same time.
Intuitively route conversations that need support to Zendesk or Hubspot Ticketing so they can be viewed and managed as tickets.
We're SOC 2 compliant so you can rest assure that your data is safe.
Abbot measures your team's performance and bandwidth across customer channels to identify when an account needs help.
Abbot's Smart Priority Queue makes sure you don't miss important Slack requests by organizing customer conversations in order of priority.
Change Abbot’s name and avatar to make Abbot your own.
Run your own custom scripts written in C#, JavaScript, or Python.
It only takes a few clicks to set up Abbot.